Privacy Notice
Suffolk & Norfolk Septic Tanks, Treatment Plants & Drainage Solutions
At Suffolk & Norfolk Septic Tanks, Treatment Plants & Drainage Solutions, we are committed to protecting your privacy. This Privacy Notice explains how we collect, use, and protect your personal data when you contact us, use our services, or visit our website.
1. Who We Are
Suffolk & Norfolk Septic Tanks provides septic tank installation, treatment plant services, and drainage solutions throughout Suffolk and Norfolk.
Data Controller:
Suffolk & Norfolk Septic Tanks
[email protected]
2. What Information We Collect
We may collect the following personal data when you contact us or use our services:
Name
Address
Phone number
Email address
Property details (for service delivery)
Payment information (only as required for invoicing purposes)
Any other information you voluntarily provide via phone, email, forms, or our website
We do not collect or store sensitive personal data unless necessary and with your explicit consent.
3. How We Use Your Data
We use your personal information to:
Provide our services (e.g., septic tank installation, maintenance, or repairs)
Respond to your enquiries
Send quotes, invoices, and service-related communications
Comply with legal and regulatory obligations
Improve our services and customer experience
We only use your data when we have a lawful basis to do so, such as fulfilling a contract or complying with a legal requirement.
4. Data Sharing
We do not sell your personal information. We may share your data with:
Trusted third-party contractors or engineers working on our behalf
Professional service providers (e.g., accountants, IT support)
Regulatory authorities or law enforcement when legally required
All third parties we work with are required to handle your data securely and in accordance with the law.
5. How We Store and Protect Your Data
Your data is stored securely using password-protected systems and restricted access. We take appropriate technical and organisational measures to safeguard your information from unauthorised access or disclosure.
We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.
6. Your Rights
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request erasure of your data (in certain circumstances)
Object to or restrict processing
Withdraw your consent (if processing is based on consent)
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of your rights, please contact us at:
📧[email protected]
📞 01474 551763
7. Cookies and Website Use
If we use cookies on our website, we will display a cookie banner and provide a separate Cookie Policy. Cookies help us improve your browsing experience and understand how visitors use our website.
8. Changes to This Privacy Notice
We may update this Privacy Notice from time to time. The latest version will always be available on our website or by request.
Contact Us
If you have any questions about this Privacy Notice or how we handle your data, please contact us.